What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

My experience at the New Sound Office on Southeast Military has been nothing but positive...have been going there since 2015. Pat, the receptionist, is very welcoming. D'Anne, the Hearing Instrument Specialist, is extremely knowledgeable and well as gracious and caring.

Sister JT Dwyer, on Google

From the front door you are greeted, Ms. Pat is a wonderful receptionist. The Audiologist is the best, she is caring and is there to help. Great people, great products and fast service. Makes New Sound Hearing, a New experience!

Phillip Smith, on Google

I have been going there for a couple of years now and this is the BEST place to go. D'Anne and Pat are the best, they listen to you, they treat you with respect and they are the sweetest ladies you will ever come across. I won't go anywhere else.

Brandi Fancki, on Google

Amazing service. I have not been able to hear correctly for over 2 years. After letting me listen to voices for the first time in so many years, brought me to tears. Thank you for everything and this was only my initial visit

DrDanny Martinez, on Google

Very courteous. Product seems good.

Nancy Denning, on Google

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