What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I did a google review and give D’Anna and Pat an A+ rating. In every visit it has been friendly and professional. D’Ann has made a big difference in my hearing . Thank you for helping me.

Abel Salazar, on Google

Well today had my ears cleaned what great job she did would have her clean them any time then we did the hearing test what a thorough job they do steps by steps we finished off on tuning the hear aid on the The computerTweaking it a lot better to...

Terry Pickett, on Google

Great customer service Always very polite and up beat Very knowledgeable to my questions and very patient with my hearing conditions I would definitely recommend NewSounds to friends and family They are COVID-19 friendly in trying to help keep themselves and everyone free of the virus super clean and sanitized...

Jay Garcia, on Google

They were very polite and easy to work with and highly recommend them

Shane Brezina, on Google

My experience at the New Sound Office on Southeast Military has been nothing but positive...have been going there since 2015. Pat, the receptionist, is very welcoming. D'Anne, the Hearing Instrument Specialist, is extremely knowledgeable and well as gracious and caring.

Sister JT Dwyer, on Google

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