What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They have always been prompt and helpful. I won't go anywhere else.

Melody Sperry, on Google

The audio tech was amazing, kind, and extremely caring towards my dad.

Efrain Leos, on Google

D’Anne and her staff took their time with me, answering all my questions and even though we were there after closing did not rush me out the door. Great customer service!!

Patrick Diver, on Google

I was quite apprehensive having serious hearing concerns but not only was the specialist very pleasant, skilled at ear cleaning and knowledgeable, she was impressively thorough in confirming my test results with an associate expert in providing a comprehensive consult as well as referrals for relative service.

Richard, on Google

Excellent customer service and experience!

Frank N, on Google

So helpful and thorough.

Ana Oliva, on Google

Jose Luis Reyes, on Google

nick Gomez, on Google

Very pleased and happy with service,. Thank you

Margaret Cubillos, on Google

My experience, was wonderful the young lady's there are very friendly. The lady that checked my ears explains very well. Thank you

Janie Chagoya, on Google

I was meet with positive folks and they were right on time. We very knowledgeable and explained every step of the process. They fixed my problem and insured I was happy and taken care of. Excellent staff with very warm professionalism which is so hard to find now a days.

Kevin & Catherine Hyland, on Google

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